Shipping policy
Shipping Options: Orders are shipped via United Parcel Service or the United States Postal Service. Shipping and handling charges are added to all orders. Add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices. Shipping is automatically calculated prior to submitting your payment information.
Tracking Number: It's important to provide us with an accurate email address when placing your order so we can send you your tracking number for your shipment. The moment you check out, an email confirmation of your order is sent to you. If you do not receive a confirmation via email, call us at 407.629.6906 if you believe you successfully placed an order but did not receive a receipt.
When your order is shipped, an email with your tracking number is automatically generated and sent to you. The email contains a link to track your package. This is the easiest and fastest way to track your order. There is also a link on your account available by logging in. Be advised that shipped orders are usually updated the day after shipping, therefore the shipping information may not be up to date for several hours after we've shipped. Should your package be lost during transit, we will gladly assist you in recovering your goods by initiating a trace from our end.
Expedited Shipping & Delivery Times: Overnight shipping is available on web orders placed before 12 noon, EST, Sunday through Thursday. (Overnight orders placed on a weekend will be shipped after entry on Monday.) We can ship USPS Express or UPS Overnight. Both of these services will require a signature. UPS does not deliver on Saturdays with exception to UPS Worldwide Express, UPS Next Day Air and UPS 2nd Day Air, if specified. (Note: UPS charges a $20 fee for special Saturday deliveries. Please see UPS.com for additional information.) 2nd and 3rd day shipping is also available and must be placed before 12pm to ship the same day. Keep in mind that UPS 2nd day will arrive 2 days AFTER the order is shipped and 3 day is 3 days AFTER the order is shipped. We do not guarantee same day shipping on orders arriving after 12pm. Please contact our customer service department (407.629.6906) to find out if your package can be shipped the same day.
Address Corrections & Undeliverable Packages: If we receive a shipment back due to an incorrect address entered by you, you will be charged for the cost to re-ship the package. If there is a charge by the carrier to return the package to us, you will also be charged for the cost of the return. If you choose to cancel the order for non-delivery due to an incorrect address entered by you, you agree that the charge for original shipping and return costs (if any) will be deducted from the refund amount. If a package is returned due to an error on our part, we will reship the package at no cost to you.
Lost or Undelivered Shipments: We do not accept or provide refunds for undelivered packages. Only shipments showing as lost on UPS or USPS tracking numbers will be considered for replacement or refund (at our discretion). We are not responsible for boxes stolen or taken by neighbors once tracking shows the box is delivered.
Damaged Shipments: If a shipment is damaged, opened, or tampered with in transit, YOU must contact the carrier immediately and file a claim. Retain all cartons and packaging materials until after an inspection of the damaged shipment has been made. You may be asked to provide via email or texts photos or videos showing damaged packages or items. This helps us and the carrier to better understand the situation and to come to a better resolution.