Refund policy

Returns: We will take returns on merchandise provided they are unused, undamaged, and in their original packaging.  A return authorization number must be obtained from FDJtool. This number must be placed on the outside of the package (next to the label is best). Returns must be sent back within 7 days of receiving the return authorization number. Returns must be packed in a sturdy carton or box. Even small objects should not be placed in an envelope. Returns without an authorization number or not packed in a box will be refused. The returns should include a copy of the invoice of sale and a note of explanation. All shipping and insurance costs are the customer's responsibility.  No cash refunds. Store credits expire 1 year from date of issue. Please be sure to double check your order to assure accuracy at checkout. If a package is refused and sent back to us, you will be responsible for the refusal shipping charge.

Returns made within seven (7) days may be returned for refund. Returns made within thirty (30) days may be returned for credit toward future purchases. Returns made after thirty (30) days will incur a 20% restocking fee at the discretion of FDJ/On Time.  No returns will be accepted after ninety (90) days.

Items Exempt from Returns: FDJtool will not take returns on the following items: Video tapes, CD's, DVD's, Cut metals (including silver, gold, copper, brass, nickel silver sheet and wire), Electronic gold testers, Electronic diamond and gemstone testers, Gold testing solutions, Discontinued items, Closeout items, Special order items.